← Back to modules
Module 01 · Conversation engine

AI Chat module

Configurable for any project, able to answer using your business data. It works as a conversational funnel: the conversation has a goal it must reach, and it does not end until it gets there or hands the case to a person.

Features

What this module already does

Capabilities already built and tested, ready to be adapted to your project.

Guided conversation

Walks your customer step by step through the questions that matter, instead of leaving them facing a blank form.

Answers from real data

Replies using real, current information from your business rather than improvising.

Automatic data capture

Spots and stores the important details your customer mentions, without asking them to repeat it in separate fields.

Paths based on answers

The flow changes direction according to each reply, taking every person through the questions that apply to them.

Confirm before moving on

Shows your customer a summary of what was understood and lets them confirm or correct it before continuing.

Back on topic

If the person drifts, it brings them back to the thread without sounding blunt or repetitive.

Short-form rescue

If the chat drags on unresolved, it offers a brief form with what was already collected, so the lead is not lost.

One-tap selection

Where the question allows it, your customer picks from options instead of typing.

Progress bar

People can see how much is left, which cuts drop-off halfway through.

Reads attachments

Your customer can send an image or a document mid-conversation and the assistant reads it to use in its reply.

Questions without losing place

A side question can be resolved and the conversation carries on exactly where it left off.

Experience rating

Lets you ask for a 1-to-5 rating at the end, measuring satisfaction without friction.

Actions on completion

When it finishes it can notify you, book an appointment or trigger a follow-up email automatically.

Android, iOS and web

The same conversation runs on Android phones, iPhone and browser, with no separate versions to build.

Would this work for your operation?

Tell us your case and we will tell you what is already solved and what would need building.

Get a quote